Safety training Ottawa . is committed to excellence in serving all customers including people with disabilities.
You can request a copy of our customer service plan
Debbie at 613.265.1888
We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.
We will communicate with people with disabilities in ways that take into account their disability.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Fees will not be charged for support persons for admission to Safety Training Ottawas’ premises. We will notify customers of this through a notice posted on our premises and on our web-site at time of booking if client advises of disability.
Safety Training Ottawa will provide training to employees, volunteers and others who deal with the public or other third parties on their behalf. Individuals in the following positions will be trained:
This training will be provided to staff as part of the new Employee Orientation Training within 2 weeks of hire.
Training will include:
Staff will also be trained when changes are made to our accessible customer service plan.
Customers who wish to provide feedback on the way Safety training Ottawa provides goods and services to people with disabilities can email or fax concerns. All feedback will be directed to VP Finance/Admin. Customers can expect to hear back within 2 business days. Complaints will be addressed according to our organization’s regular complaint management procedures.
Any policy of safety training Ottawa that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
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